Privacy Policy

1. Introduction

The Burgundy by Chef Stone ("we", "our", or "us") operates the chefstonepos.com website and related services, including our WhatsApp Business messaging channel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and dietary preferences when you make a reservation or interact with our services.
• Messaging Data: Messages sent to and received from our WhatsApp Business account for customer service and reservation management purposes.
• Visit Data: Dining history, order preferences, and feedback to improve your experience.
• Special Dates: Birthdays and anniversaries (when voluntarily provided) to send celebratory greetings.
• Technical Data: Device information, IP address, and browser type when accessing our website.

3. How We Use Your Information

We use your information to:

• Process and manage restaurant reservations
• Communicate with you via WhatsApp regarding reservations, special offers, and events
• Personalise your dining experience based on preferences and dietary requirements
• Send birthday and anniversary greetings (with your consent)
• Improve our services and customer experience
• Process payments securely

4. WhatsApp Messaging

We use the WhatsApp Business API to communicate with our guests. By messaging our WhatsApp Business number, you consent to receiving responses and, where applicable, promotional messages related to The Burgundy. You may opt out of promotional messages at any time by replying "STOP" or contacting us directly. We do not sell or share your WhatsApp conversations with third parties.

5. Data Sharing

We do not sell your personal information. We may share your data with trusted service providers who assist in operating our services (e.g., payment processors, messaging platforms) under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent at any time

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.